Preguntas Frecuentes

by the community, for the community

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Todo lo que necesitas saber para usar Latinx21 como un profesional

Cuentas

Si quieres pegarle a lo grande en la comunidad LatinX21, considera convertirte en productor. Mientras que los usuarios habituales tienen un máximo de carga de 4GB, los productores obtienen hasta 20GB por video.

¿Qué hacer con todo ese espacio?

  • Crea videos de mayor calidad.
  • Cuente historias más largas.
  • Muéstranos más de lo que creas.

Una Cuenta de productor es una gran opción para los realizadores de cortometrajes, influencers latinos y apasionados de la cultura latina. Para calificar debes tener 3 videos en tu canal y 50 seguidores.

Si eres una organización o una marca y crees que necesitas el rol de Productor lo antes posible, envía un correo electrónico a support@latinx21.com.

  • Crea videos de mayor calidad.  
  • Cuente historias más largas.
  • Share more of what you create.

 

A Producer account is a great option for short film makers, Latinx influencers, and cultural enthusiasts. To qualify you must have at least 3 videos on your channel and 50 followers.


If you are an organization or a brand, and feel you need a Producer account ASAP, email support@latinx21.com.

Seguir a otros miembros de la comunidad es una forma sencilla de mantenerse al día con las personas o los videos que se comparten en LatinX21.


Cuando sigas a otro miembro de LatinX21, recibirás actualizaciones cuando suben un nuevo video tanto en tus notificaciones como en tu correo electrónico. Para cambiar la cantidad de notificaciones que recibes por correo electrónico, puedes ir a la pestaña Notificaciones en la sección de "Configuración".Settings“.

Para ver todos los usuarios de LatinX21 que te siguen o que sigues:

 

  • Haz clic en el nombre de usuario o foto de perfil
  • Ve a Mi comunidad
  • Ve a la pestaña Seguidores o Siguiendo

 

En cualquier momento puedes seguir o dejar de seguir simplemente haciendo clic en el botón ‘dejar de seguir’ en la página de la Comunidad, o cerca de la descripción mientras estás viendo los videos.

Una Cuenta "Original" también conocida como "OG"* es el nombre que le damos a los miembros de LatinX21.com más antiguos.

Han estado con nosotros desde el principio y apreciamos a estas personas dándoles una insignia especial en su perfil para compartir videos para conmemorar su contribución.

 

* Las insignias "OG" solo se otorgarán para el año 2020.

Si deseas eliminar tu cuenta:

 

  • Haz clic en tu nombre de usuario o foto de perfil en la parte superior derecha
  • Ve a “Configuración"
  • Navega a la pestaña "Eliminar cuenta"

 

Ten en cuenta que una vez que se elimine tu cuenta, todos los datos e información se perderán y no podrán recuperarse.

En LatinX21 nos gustaría estar disponibles para todos, pero para mantener la seguridad de nuestros usuarios en línea, no puedes usar nuestro Servicio si no eres mayor de trece (13) años de edad.

Para conocer las condiciones completas, consulta nuestra página de Términos. page.

Para agregar propinas a tu cuenta, simplemente sigue estos pasos:

 

  • Haz clic en tu Nombre de usuario o en el icono de nombre de usuario
  • Haz clic en Perfil 
  • Haz clic en Editar perfil
  • Desplázate hacia abajo hasta el campo Deja tu propina
  • Ingresa el URL de tu cuenta de pago preferida (por ejemplo, Paypal, Venmo, Patreon)


Más sobre propinas..

Subir Videos

¿Qué tipo de archivos de video puedo cargar?

  • .mp4
  • .mov
  • .ogg
  • .qt
  • .mkv

 

Tu video no puede superar los 1080p por ahora.

 

Si no funciona, ¡te lo diremos! Pero con suerte, estas son opciones suficientes para evitar el temido "Error de archivo".

 

Importante: Nuestro tamaño máximo de video es de 4GB a menos que seas un Productor.

El tamaño máximo de video de LatinX21 es 4GB. Sin embargo, la cuenta de Productor permite subir videos más grandes.

Desde tu perfil de LatinX21, verás un botón amarillo brillanteque dice"Subir". 

 

Cuando haces clic en ese botón, tienes dos opciones: 

 

  1. Hacer clic en el cuadro "Subir archivo de la computadora" que aparece para que puedas buscar el video donde sea que esté almacenado (computadora, teléfono, iPad ...)
  2. En una computadora de escritorio, arrastra y suelta el archivo de video en el cuadro de carga.

Cuando tu video comience a cargarse, verás una pantalla de carga que te permite saber que la carga de tu video está en progreso. Cuanto más grande sea el archivo, mayor será el tiempo de carga.

Te damos el espacio para que nos cuentes sobre tu video, para que otros usuarios puedan descubrir y comprender fácilmente tu historia.  

 

Aquí hay una pequeña lista de trucos sobre cómo puedes proporcionar tu información de la mejor manera:

 

Título:

Dale un nombre. Esto es importante para que se encuentre tu video, así que asegúrate de que sea relevante y claro.

 

Traducción:

Si deseas traducir del español al inglés o del inglés al español, para que el espectador lo comprenda mejor.

 

Descripción::

Esta es un área para brindar más detalles sobre tu video. Puedes ser breve, largo o tan descriptivo como desees. Es una oportunidad para responder preguntas frecuentes sobre tu contenido o simplemente brindarnos un poco más de información sobre tu video.

 

Miniatura (Thumbnail):

Una miniatura es una imagen pequeña (generalmente una imagen de tu video) que se muestra cuando tu video aparece en la lista. Es como una pequeña vista previa para que el espectador se haga una idea de qué esperar. 

Tienes la opción de cargar cualquier imagen que desees para tu miniatura. 

Si no eliges una, se extraerá una miniatura aleatoria de tu video.

 

Categoría:

LatinX21 organiza videos por categoría. Asigne hasta 3 a tu video. Es una forma de ayudar a que tu video llegue al público objetivo y se muestre mejor en los resultados de búsqueda.

 

Etiquetas:

Si te gusta la cultura del hashtag, o tal vez simplemente te gusta su apariencia, agrega algunas etiquetas relevantes, por ejemplo, #pomeranian #perropequeño #perrospreciosos

 

Añadir a la colección::

Agrupa videos en una Colección si sientes que están relacionados o simplemente quieres ordenar tu página en LatinX21.

 

Simplemente haz clic en el Colección button and give your Collection a title. Add hashtags and a description if you like.

 

botón Colección y asigna un título a tu colección. Agrega hashtags y una descripción si lo deseas. Puedes agregar un video a una colección en cualquier momento, no solo cuando lo subes.

 

Aprenda cómo hacerlo ahora

 

Idioma del video:

Informa al espectador qué esperar: español o inglés.

 

Conexión Latinx:

Haznos saber qué hace que tu video conecte con la comunidad Latinx. Estamos emocionados de ver cómo la cultura Latinx se expresa a través de cada miembro talentoso de nuestra comunidad.

 

Calificación de madurez:

Si tu video contiene desnudos, violencia o cualquier otra cosa que consideres que no está destinada a todas las audiencias, marca la opción"El video contiene contenido para adultos"cuando subas tu video. Esto nos ayudará a mantener los videos inapropiados lejos de los ojos de los más jóvenes. Los videos con contenido sexualmente explícito se eliminarán de inmediato.

If a video isn’t uploading to LatinX21, try these steps to fix it:

 

  • Try uploading your video again.
  • Make sure the video is 1080p or less and 4GB or less.

 

If your upload continues to fail, try the following:

  • Use a different web browser, such as Chrome or Firefox
  • Check your original file for any issues.
  • Disable any browser extensions or ad-blocking software.
  • Update your browser to the most recent version.
  • End or pause any activities that might be consuming a lot of bandwidth (Netflix, online games, other uploads or downloads, etc.)

 

If you’re connected to a restricted network, such as in a workplace or education institution, contact your network administrator and confirm the following top-level domains are whitelisted:

 

  • *.LatinX21.com
  • *.LatinX21cdn.com
  • *.akamaized.net
  • *.appspot.com
  • *.googleapis.com
  • *.google-analytics.com
  • *.hopx.cedexis.com


If none of these steps make a difference, Contáctanos with a detailed description of everything you’ve tried and the results you’re getting.

If an upload is slow, it’s likely out of our control.

 

  • Make sure your internet connection is working and your signal is strong.
  • You may also refer to the size of your video, as larger files will naturally take longer to upload.

Getting around

You are able to edit any comment within 7 days of its posting, after 7 days comments become permanent.

Collections are a good way to organize your videos for your audiences. 

 

To add a video to a Colección, you must first create a Colección.

To do this:  

 

  • Haz clic en Collections in your user menu and create a Collection 
  • Go to the video edit options
  • Add the video to a Collection in the Collection list

 

Create as many Collections as you want, and add as many videos as you like to them… collections have no maximum number of videos!

We definitely hope everyone can help create great conversations in our community so please just keep a few things in mind:

 

  • DO politely ask us questions and let us know what you like and don’t like about a specific article or video, or the ideas we talk about in it.
  • DON’T be a meanie, call people meanies, or react to meanies. We’ll remove bad stuff when we see it.
  • Also, please be a person, not canned ham cubes (spam) or a robot.

A “like” is well, like showing some love for shared content you appreciate and/or enjoy.

To like a video simply click the sun 🌞 !

Reporting is a serious action. We have an entire section detailing what we consider abuse, spam, and otherwise inappropriate content. 

 

We want to keep LatinX21 fun, welcoming, and safe for all, so please help us out by Reporting offensive videos.

 

If you have any further questions, please email support@latinx21.com.

If you’re looking for more details on what content we consider to be in violation of our guidelines, check out our:

 

 Terms and Conditions

 Privacy Policy

So you found a video you looove… you gave it a like, followed the user, and watched more of what they’re serving… but you still wanna do a lil bit more…

 

You could show support and gratitude by tipping the user!

 

You can  tip without leaving the video you are watching by clicking on the tip jar.

 

Note: not all content creators offer this feature.

 

Learn how to set up tipping.

At LatinX21, our mission is to allow you to share your videos and embrace our community. That’s why we created our themed Monthly Video Challenges, a fun way to upload new or existing videos, and award the most liked videos with cash prizes.

 

Entering is easy. Simply follow these steps:

 

  • Upload a video that you feel fits the monthly video challenge topic.
  • Make sure to enter it into a challenge when editing the details of your video.
  • You can also enter an existing video on the site, but only if it has not already been submitted into a previous challenge.

 

More information.

    • Get your friends and other users to like your video.
  • The video with the most likes at the end of  each challenge wins $100!

 

See the Official Rules

Notifications

Notifications let you know when important things happen. You also get notifications about your followers’ activities. On your homepage, a red dot appears on a bell in the top right of the screen when something new happens.

 

  • Click on the bell
  • Scroll through the list of new notifications
  • You can clear your notifications by pressing “Clear Notifications”.

 

Learn more.

LatinX21 will automatically let you know about:

 

  • New followers
  • New comments posted on your videos
  • New replies to comments
  • Someone you follow uploaded a new video

 

If you wish, you can change your notification settings on the drop down menu from your profile name:

 

  • Click on settings
  • List of notifications will appear under the notifications tab
  • Check the box to receive; Uncheck the box to stop

Managing Videos

When you upload your video, you get to choose the privacy level. 

 

Public: Your video can be seen by anyone on LatinX21. (Default)

 

Unlisted: Only those with the link can see your video.

To delete a video:

 

  • Click “Edit” on a video you have uploaded
  • Scroll down
  • Click “delete video”

Once a video is deleted, it can’t be retrieved. Please make sure you really want it gone before clicking “delete video”.

Of course you can share your videos with family and friends who aren’t on LatinX21. Simply:

 

  • Click the paper-plane icon that means “Share”
  • Click sharing option (e.g; Facebook, Twitter, etc.) for the link, and there is also a box of code that can be copied to embed and send away.
  • Send to all your loved ones.

Winners for the Monthly Video Challenge are selected based on the number of likes. Therefore, it would be an unfair advantage to enter an existing video because it has had a longer period of time to gain likes.

 

Plus, why not have fun and create something new! 

 

Remember, if you win again, your new video gets a badge, and you win another $100! Official Rules.

Great question! You found that one of your videos fits the current Monthly Video Challenge theme. You can enter it into the current Monthly Video Challenge by following these 6 easy steps:

 

  1. Click your profile name on the upper right-hand corner of any screen. 
  2. Select “My Videos” from the drop-down menu. 
  3. Select the video that fits the current Monthly Video Challenge. 
  4. When your video appears click the “Edit” button on the upper right-hand corner. 
  5. Scroll to the bottom of the Edit page and click on the check-box next to the Monthly Video Challenge you wish to enter. 
  6. Click update to save your selection. 

 

That’s it! Now all you have to do is let your friends know to join LatinX21 and like your video. See more on the Official Rules.

 

Note that you may only enter a video into one Monthly Video Challenge. Find out why.

Legal

If someone uploads a video that you own to LatinX21 without your permission, we treat this as a legal issue. You’ll need to submit a formal takedown request so we can start the process of removing the video. Details on how to do this are below as stated in our Terms and Conditions.

 

DMCA Notification.

LATINX21 responds to copyright notifications submitted under the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”). To submit a notice of claimed copyright infringement under U.S. law, provide our designated agent with the following written information:

 

A physical or electronic signature of the copyright owner or a person authorized to act on his or her behalf;

Identification of the copyrighted work claimed to have been infringed;

Identification of the infringing material and information reasonably sufficient to permit us to locate that material;

Your contact information, including your address, telephone number, and an e-mail address;

A statement that you have a good faith belief that the use of the material in the manner asserted is not authorized by the copyright owner, its agent, or the law; and

 

A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

 

Contact us via mail or email to addresses below:

 

Our designated agent is:

Law Office of Dinah Perez, PC 

5670 Wilshire Blvd., 18th Floor,

Los Angeles, CA 90036

 

Email: dmca@latinx21.com

 

You can obtain further information from the Copyright Office’s online directory at www.dmca.copyright.gov/osp. We will respond to notifications of claimed copyright infringement in accordance with the DMCA.​​

 

Counter Notification.

If you believe that your material has been removed in error in response to a copyright notification, you may submit a counter notification to our designated agent with the following written information:

 

A physical or electronic signature;

Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and

Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if your address is outside of the U.S., for any judicial district in which LATINX21 may be found, and that you will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.

We will respond to counter notifications in accordance with the DMCA.

To flag a video:

 

  • Click the report “flag” at the bottom right corner of the video. 
  • Select reason for “flagging”
  • Write a short description
  • Submit


If you are wondering what type of content should be “flagged” please see “What sort of content should I flag“.

(Latinx21 does not curate or police content, so we rely on your flags). 

Sexual Content 

LatinX21 prohibits its users from posting videos, audio files, comments, or any other materials that include nudity and/or sexually explicit content. 

 

Examples included but are not limited to: 

  • Any videos that show male, female, or a minor’s genitalia with the intention of inducing sexual stimulation in the audience. 
  • Pornographic videos, audio files, images and other materials that include but are not limited to scenes of masturbation, sexual intercourse, incest, rape, sexual violence, sexual harassment, fetishism, pedophilia, etc. Adult content, especially with minors, will absolutely not be tolerated.

 

Exceptions: 

Nudity and sexual content for artistic or educational purposes may be allowed.

 

If violated:

  • LatinX21 will remove the video. You’ll be notified through email. 
  • If you continue to post materials of this nature, LatinX21 will issue up to 3 warnings (depending on the gravity of the offense) before suspending your user account.
  • If the prohibited materials include any persons of a minor age, LatinX21 will notify corresponding legal enforcement agencies, which can lead to legal prosecution. 
  • If you encounter material with the prohibited content, flag it and/or email us about it.

 

Violent or Repulsive Content 

LatinX21 prohibits its users from publishing materials with violent, cruel, ghoulish content that is likely to frighten or shock viewers. Examples include scenes of torture (people or animals), phone videos of gorey/injurious accidents, domestic and/or street violence, terrorist attacks, medical procedures, etc.

 

Exceptions:

  • Educational and/or artistic purposes with appropriate context, such as news, documentary films, etc. 
  • Age restrictions may still apply. 

 

If violated:

LatinX21 will remove the content, and the user will be notified by email. After the third warning, the user account will be deleted.




Hateful or Abusive Content 

LatinX21 prohibits materials that include discriminatory language. 

 

Examples include but are not limited to: 

 

  • Negative speech that promotes hateful attitudes and/or violence toward groups based on their age, gender, nationality, race, sexual identity, religion, etc. 
  • Videos that insult, endanger or intimidate others
  • The exposure of someone’s personal information
  • Sexual comments that humiliate a person or group
  • Threatening comments about physical or any other types of harm to the individual
  • Information and/or pictures about an individual that would be untrue and offensive, etc.

 

If violated: 

  • LatinX21 will remove the content and email you a warning. 
  • After three warnings, the user will be blocked and/or deleted. 

 

Child Abuse

LatinX21 prohibits content that can lead to emotional or physical injury to minors. 

 

Examples include but are not limited to: 

  • Depiction of children in sexual activities. LatinX21 will contact the National Center for Missing and Exploited Children, which can lead to legal prosecution.
  • Minors performing risky, harmful, and/or possibly life-threatening activities, since this can encourage children and adolescent viewers to engage in dangerous activities.
  • Adults using inappropriate, abusive language with children.
  • Adults being physically violent toward children.
  • Content that pretends to be family-friendly but contains violent and/or sexual scenes.
  • Use of video, audio, comments or other materials that would threaten, intimidate, humiliate, or otherwise cause psychological distress to minors.

 

If violated: 

  • LatinX21 will remove the content and email you a warning.
  • After three warnings, your user account will be suspended. 

Severe violations may undergo law enforcement prosecution. 

 

Terrorism Promotion 

LatinX21 prohibits users from publishing content that encourages terrorist activities.

 

Examples include but are not limited to: 

  • Videos that support terrorist groups
  • Instructions to perform a terrorist activity, i.e. “how to build detonation weapons”
  • Where to buy weapons or materials to build weapons.

 

If violated:

  • LatinX21 will remove the content and email you a warning. 
  • After the third warning, your account will be deleted. 

 

Spam or Misleading 

LatinX21 prohibits its users from posting content that is misleading, with the intention to deceive and/or to gain personal, monetary, etc. information in return. 

 

Examples include but are not limited to:

  • Video, audio, comments or other types of content that represent false information, such as false number of positive reviews, false voting locations, or false advertisement.
  • Misleading titles that do not correspond to the content of the actual video.

 

If violated:

  • LatinX21 will remove the content and email you a warning. 
  • After the third warning, your user account will be suspended. 

 

Copyright Infringement 

Tangible work (video, audio, recorded images) is protected by copyright. Only the originator of the work has the legal right to use, publish, or permit others to use or publish their work. If you believe the  copyright of your work has been infringed, flag the content and/or notify LatinX21 support. It also doesn’t hurt to contact the offending user directly and give them a chance to take the video down. LatinX21 will examine flagged video and determine the best course of action, which may include removal of the content. If someone has wrongfully flagged your video for copyright infringement, use a counter-notification to recover the right to post it again. Disputes regarding the rights of the work will ultimately be resolved your legal counsel.

 

Defamation or Invasion of Privacy 

LatinX21 prohibits users from posting material that contains false statements that could be harmful to the reputation of individuals or businesses. Contact LatinX21 support with a detailed explanation of the falsity of the statement and the harm that was caused. You can also comment on the video and ask the offending user to take the content down; some users may quickly honor your request to avoid legal entanglement. See privacy infringement. 

Disputes regarding false statements and defamation will ultimately be resolved by your legal counsel.

To report infringement of your right of privacy:

 

  • Flag the alleged video
  • Select the box “infringes my rights”
  • Provide “additional details” about the infringement; details should be insightful and coherent.
  • In addition, contact us via email or mail a formal complaint to:

Email: dmca@latinx21.com

 

Mail:                                                                                                 

Law Office of Dinah Perez, PC 

5670 Wilshire Blvd., 18th Floor,

Los Angeles, CA 90036

 

We will respond to notifications of claimed infringements in accordance with the DMCA.​​

Starting August 11th, we will be giving out weekly swag bags until September 21st in which 3 people/per-week will be given a LatinX21 Swag Bag containing 1 tote, 1 t-shirt, 1 hat, and a sticker. If selected you will receive an email notification. Winners will be posted here.

 

To participate all you need to do is*:

  • Have an active account
  • Have at least one video uploaded

 

You can only win once!

 

Alternatively if you do not have an account you may write “LatinX21 Weekly Swag Bag Giveaway” and your email address on a postcard and mail it to:

 

LatinX21, LLC

c/o Law Office of Dinah Perez,

5670 Wilshire Blvd., 18th Floor,

Los Angeles, CA 90036

 

*No account creation, purchase, or content upload necessary. Open only to persons residing within the United States; shipping to U.S. addresses only. Must be 18 or older to participate. The week begins on Sunday and ends on the following Saturday; drawing will occur on Monday of the following week. Void where prohibited. Ends 11:00 p.m. PT 09/21/19.